Okay, I actually recieved this in the mail today. The woman I called told kindly informed me that there was NO reason for concern, because after all they are just LOST not stolen. Yeah, I see myself sleeping better just because of that tonight. Even better is the second page where it explains how to protect yourself from identity fraud. The first one is KEEP ALL PERSONAL DOCUMENTS IN A SAFE AND SECURE PLACE. Glad they followed that rule while handling my info.
CitiFinancial
300 St. Paul Place
Baltimore. MD 21202
cffifinancial
June 4, 2005
1.1. .1.1.1,1,,1.11.. ..1.1...1.11. .1. ..11..1.1..11..11... .1..11
-..
Account:
Dear
We are writing to let you know that computer tapes containing personal account and payment history
information about your loan were lost recently while in the possession of a third-party courier. We have
nQ reason-to be~eve -that thi-s- information has-been used inappropriately and we have not received any
reports of unauthorized activity regarding your credit or loan.
You should know that there is little risk of your account being compromised because you have already
received your loan. No additional credit may be obtained from CitiFinancial without your prior "approval.
either by initiating a new application or by providing positive proof of identification. That said, we
deeply regret that this situation occurred and want you to know that there are steps we are taking and
some steps that we suggest you take to monitor your credit and protect you from identity theft.
First, we Initiated an Investigation of this Incident as soon as we were made aware of It, and alerted law enforcement. The
situation arose during the routine shipment of computer tapes to a credit bureau. The tapes contain
names. Social Security numbers. account numbers and payment history of CitiFinancial customers. We and
other lenders provide this information each month to credit bureaus to ensure that your credit report
remains accurate and up-to-date. We send the information via nationally recognized couriers and require
them to use enhanced security procedures to transport the tapes from our data center to the bureaus.
Nonetheless. during a recent delivery. one of these couriers lost one box of tapes. Beginning next month
the information we provide to credit bureaus will be sent via direct encrypted electronic transmission.
Second, CltlFlnanclal has arranged for you, at your option, to enroll In a credit monitoring service at no cost to you for the next 90
days. You will not be billed for this service. Once you enroll. our service provider will notify you of
activity on your Equifax credit report. To start your enrollment. call 1-866-271-9152 from 8 a.m. to 11
p.m. Monday-Friday and 9 a.m. to 6 p.m. Saturday (EDT).
Third, prior to this Incident, we had already enrolled you In Cltl@ Identity Theft Solutions, a free service from CltlFlnanclal, to help
protect you from Identity theft. To find out more. click on Products & Services at the top of our website:
http://www.citifinancial.com.
FInally, It Is Important to reqularly revIew actIvIty on your accounts. If you discover any suspi ci ous act i vity. be sure
to report it immediately to CitiFinancial. It is also good practice to obtain your credit report
periodically from one or all of the national credit reporting agencies. If you think identity theft or
fraud has been committed. or if you have any questions. please stop by your local branch or call our
dedicated information security hotline at 1-866-452-2484. The hotline is available seven days a week
- -from 8 a.m. to 9 p.m. (EDT).
You also have the right to place a fraud alert on your credit report by contacting the credit bureaus.
You should review the tips and information included with this letter about how you can protect yourself
from identity theft. place a fraud alert or request a free copy of your credit report. It also includes
information on who to contact in the event that you believe identify theft has been committed.
Please know that we regret any inconvenience or concern this incident may cause you. Be assured that we
will take whatever steps are necessary to protect confidential customer information. and please do not
hesitate to contact us if you have any questions.
Sincerely.
Information Security Director
O/LO/ER0454/001/00/0o/oo/o000/00000000/56493
CitiFinancial
300 St. Paul Place
Baltimore. MD 21202
cffifinancial
June 4, 2005
1.1. .1.1.1,1,,1.11.. ..1.1...1.11. .1. ..11..1.1..11..11... .1..11
-..
Account:
Dear
We are writing to let you know that computer tapes containing personal account and payment history
information about your loan were lost recently while in the possession of a third-party courier. We have
nQ reason-to be~eve -that thi-s- information has-been used inappropriately and we have not received any
reports of unauthorized activity regarding your credit or loan.
You should know that there is little risk of your account being compromised because you have already
received your loan. No additional credit may be obtained from CitiFinancial without your prior "approval.
either by initiating a new application or by providing positive proof of identification. That said, we
deeply regret that this situation occurred and want you to know that there are steps we are taking and
some steps that we suggest you take to monitor your credit and protect you from identity theft.
First, we Initiated an Investigation of this Incident as soon as we were made aware of It, and alerted law enforcement. The
situation arose during the routine shipment of computer tapes to a credit bureau. The tapes contain
names. Social Security numbers. account numbers and payment history of CitiFinancial customers. We and
other lenders provide this information each month to credit bureaus to ensure that your credit report
remains accurate and up-to-date. We send the information via nationally recognized couriers and require
them to use enhanced security procedures to transport the tapes from our data center to the bureaus.
Nonetheless. during a recent delivery. one of these couriers lost one box of tapes. Beginning next month
the information we provide to credit bureaus will be sent via direct encrypted electronic transmission.
Second, CltlFlnanclal has arranged for you, at your option, to enroll In a credit monitoring service at no cost to you for the next 90
days. You will not be billed for this service. Once you enroll. our service provider will notify you of
activity on your Equifax credit report. To start your enrollment. call 1-866-271-9152 from 8 a.m. to 11
p.m. Monday-Friday and 9 a.m. to 6 p.m. Saturday (EDT).
Third, prior to this Incident, we had already enrolled you In Cltl@ Identity Theft Solutions, a free service from CltlFlnanclal, to help
protect you from Identity theft. To find out more. click on Products & Services at the top of our website:
http://www.citifinancial.com.
FInally, It Is Important to reqularly revIew actIvIty on your accounts. If you discover any suspi ci ous act i vity. be sure
to report it immediately to CitiFinancial. It is also good practice to obtain your credit report
periodically from one or all of the national credit reporting agencies. If you think identity theft or
fraud has been committed. or if you have any questions. please stop by your local branch or call our
dedicated information security hotline at 1-866-452-2484. The hotline is available seven days a week
- -from 8 a.m. to 9 p.m. (EDT).
You also have the right to place a fraud alert on your credit report by contacting the credit bureaus.
You should review the tips and information included with this letter about how you can protect yourself
from identity theft. place a fraud alert or request a free copy of your credit report. It also includes
information on who to contact in the event that you believe identify theft has been committed.
Please know that we regret any inconvenience or concern this incident may cause you. Be assured that we
will take whatever steps are necessary to protect confidential customer information. and please do not
hesitate to contact us if you have any questions.
Sincerely.
Information Security Director
O/LO/ER0454/001/00/0o/oo/o000/00000000/56493
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